Child Support Frequently Asked Questions

Due to federal legislation the Trumbull County CSEA no longer receives, processes or issues support checks to families. This function is now handled by the Ohio Department of Job and Family Services (ODJFS). The CSEA staff will work with you to research problems that are associated with your checks. We ask that you allow ample time (one to two weeks) for the check to reach you before contacting us. Our staff will research the problem and contact OCSPC.

The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

You may call your state legislators (check out the link for CSOC contacts) or you may call the Ohio Department of Jobs and Family Services, Office of Child Support consumer hotline at 1-800-686-1556.

The State of Ohio has stated that payments received at OCSPC by 8:30 am will processed that same day provided the payments are well identified with the proper information. If payments are not properly identified this could cause some delays as research is required.

Yes, EFT is available. The CSEA can mail you a form that you need to fill out and mail directly to OCSPC upon your request. It has been averaging approximately three weeks for the EFT to be initiated.

Please continue to call the voice response unit (VRU) at 1-800-860-2555.

If our services are required to enforce a support order, the following information will be requested. Your assistance here can greatly enhance our effectiveness.

• Name and address (if known) of the person obligated to pay support.
• The obligor's social security number and date of birth.
• Child(ren)'s birth certificate and SSN number(s).
• Child support order.
• A picture of the non-custodial parent, if available.
• Name and address of the obligor's most recent employer.
• Names of friends or relatives, or organizations to which obligor may belong.
• Information pertaining to the obligor's income or assets (i.e. pay slips, tax returns, bank accounts, investments or property holdings).
• Any other information concerning the whereabouts of the obligor.

The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

You may call your state legislators (check out the link for CSPC contacts) or you may call the Ohio Department of Jobs and Family Services, Office of Child Support consumer hotline at 1-800-686-1556.

Individual Obligors:
Ohio Child Support Payment Central
PO Box 182372
Columbus, OH 43218

Employers:
Ohio Child Support Payment Central
PO Box 182394
Columbus, OH 43218

Yes (Make payable to Ohio CSPC)

At this time, OCSPC does not accept credit card payments. They may be accepting credit card payments in the future via the Internet.

A person that is not subject to an income withholding order will receive them monthly.

The coupons are mailed from OCSPC and are generated from information obtained from the SETS system.

Please call the voice response unit (VRU) at 1-800-860-2555.

Please contact the Trumbull County Customer Service Representative. The CSEA staff will work with you to research problems. Our staff will research the problem and contact OCSPC for resolution. Please note that if your payment does not have the appropriate information (SETS case number, Order Number, Parties Names, Obligor's Social Security Number) there will be delays in the posting of said payments. OCSPC will have to do research where the payment should be posted if the information is missing.

The CSEA will forward the payment to Columbus the next business day to be posted. This causes a delay in the amount of time it takes for the payment to be processed. However, we strongly recommend that you send your payment directly to Ohio CSPC.

The Personal Responsibility and Work Opportunities Reconciliation Act of 1996 (PRWORA) requires every state to have a centralized collection and disbursement unit. This is federal legislation that the State of Ohio, as well as all other states must comply with. This was not a state or local decision but rather a federal decision.

Employer and Financial Institutions
Ohio Child Support Payment Central
PO Box 182394
Columbus, Ohio 43218

Monthly

One check may be issued and all billing statements should be included with the payment. (Please note that these are for the employees that are on the same pay cycle.)
***Please note that each employer has been assigned a third party number (TPN). It is possible that one employer may have more than one TPN number. This is normal and results in multiple listing and bills that are mailed to the employer.

Please contact the county that sent the original withholding order so that corrections can be made and so that the billing statement is accurate. If the withholding is from Trumbull County contact one of the Customer Service Representatives at (330) 675-2732. The lack of employee information on the billing statement does not mean that you are no longer responsible for withholding wages for the employees. Under all circumstances, the legal wage withholding notice received for an employee governs.

Title IV-D refers to a section of the Social Security Act which authorizes federal assistance for child support enforcement activity. Enforcement actions available to those enrolled in the Title IV-D Program include the following:

• Location services provided by the Ohio Parent Locator Service and the Federal Parent Locator Service.
• On cases with support arrears, interception of obligors' income tax refunds from the Federal and State Tax Offset Programs.
• Withholding of Unemployment Compensation for payment of support.
• Requests to the Internal Revenue Service for disclosure of taxpayer information for use in establishing and collecting support obligations.

The above referenced services are free and are offered by Trumbull County only to those who have registered for the Title IV-D Program.
If you are receiving public assistance, your case is automatically a IV-D case. If you have never been on public assistance, you may want to call us and ask.